There’s a big difference between frequently encouraging employees to accomplish their jobs well (coaching), wanting to fix poor overall performance (counselling), and helping top performers excel (mentoring). However, most managers don’t really understand how and when to accomplish each. The updated and revised release of ‘Training, Counselling & Mentoring’ gives managers specific, useful techniques for using all three to improve the performance of all their people. Filled up with helpful equipment like self-assessments and real-life situations, this is an important guide for managers who wish to build their confidence and skill in getting the most off their people.