A revised edition of the basic guide on how best to most effective resolve conflict in today’s technologically advanced work environment.

Your projects day is filled with them–people who frustrate, impede, maneuver, undermine, storyline, connive, and whine. This essential guide details specific techniques for managing most of them, with easy-to-follow situations for every circumstance.

Updated and revised to reflect contemporary concerns including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers useful strategies and phrases for diffusing office tensions and successfully resolving conflicts.